At Luzombra, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and protect your data when you visit or make a purchase from our website.

Your order has been successfully confirmed and assigned a unique 5-digit order number (e.g., #77777).

We dispatch all orders within 24 hours of confirmation. You will receive an email with your tracking details and estimated delivery date once your order is shipped.

If you don’t see the email in your inbox, please check your spam or junk folder as it may have been redirected there.

All orders are dispatched within 24 hours of confirmation. If you have not received a confirmation email, please check your spam or junk folder.

Domestic deliveries typically take 3–5 working days, while international orders may take 5–10 working days to arrive.

We are committed to ensuring a smooth and timely delivery experience for all our customers.

At Luzombra, we produce in limited quantities to ensure exclusivity and craftsmanship. As a result, all orders are final and we do not offer refunds.

In rare circumstances—such as a failed transaction or if an Order ID is not generated—an Automatic refund will be processed to your original payment method within 5–7 business days.

For any assistance or further queries, please contact us at support@luzombra.com. Our team will be happy to help you.