Shipping Policy

🚚 Order Processing & Dispatch

All orders are processed within 24 hours of successful payment. Once processed, you will receive a confirmation email or WhatsApp message with your tracking details.

Orders are dispatched directly from our supplier’s warehouse using trusted courier partners.

📦 Delivery Time

Metro Cities: 3 – 5 business days

Other Locations: 5 – 7 business days

Delivery times may vary due to factors beyond our control (courier delays, holidays).

💳 Prepaid Orders Only

We operate on a Prepaid-Only Policy to ensure fast, reliable deliveries and smooth order handling.

📝 Incorrect Address / Failed Delivery

Please ensure your delivery address and contact details are accurate. Luzombra is not responsible for delays or lost parcels due to incorrect information.

❗ Order Tracking

You’ll receive your tracking link within 24 hours of dispatch. If you face any tracking issues, contact us anytime.

💬 Contact Us for Shipping Support

📧sales.luzombra@gmail.com
📲 WhatsApp Support: https://wa.link/udib76