Return & Refund Policy
Return & Refund Policy
At Luzombra, we take pride in delivering premium products directly from trusted wholesalers. To maintain fairness and transparency, here’s our return and refund policy:
🚫 No Returns or Exchanges
We do not accept returns or exchanges as all orders are confirmed and dispatched directly upon payment. Please ensure you review your order details carefully before completing your purchase.
✅ Order Issues / Damaged Products
If your product arrives damaged or you receive the wrong item, please contact us within 24 hours of delivery with:
Your order number
Clear photos/videos of the product and packaging
We will review your case and offer a suitable resolution — replacement or store credit — at our discretion.